Privacy notice

Who we are

Five Star Fitness is responsible for the personal information described in this notice. You can contact us at info@fivestarfitnesskenmare.com or at Unit 4, Kenmare Business Park, Killarney Road, Gortamullin, Kenmare, County Kerry, V93 K88V.

Information we use

When you enquire, apply or book, we may collect and use:

• your name, email address and phone number;
• your answers about your goals, barriers to consistency, ability to attend in Kenmare and when you hope to start;
• appointment details and messages exchanged with us; and
• technical and campaign information supplied with an online enquiry, such as the form, advertisement or platform it came from.

Please do not include medical information or other sensitive personal information in an enquiry form. If health information is needed to deliver a service safely, we will explain separately why it is needed and how it will be handled.

Why we use it

We use this information to:

• respond to your request and discuss whether our services may suit you;
• arrange and manage a consultation, including confirmations and reminders;
• communicate with you by phone, email or WhatsApp about your enquiry;
• keep our enquiry records accurate, secure and free from duplicates; and
• understand which campaigns produce enquiries and improve our services.

We process information where it is necessary to take steps at your request before a contract, to perform a contract with you, and for our legitimate interests in managing enquiries, appointments, service quality and security. Where consent is required, such as for optional marketing, we will ask for it. You can ask us to stop enquiry follow-up or withdraw marketing consent at any time.

Who helps us process it

Authorised Five Star Fitness staff can access information when they need it. We also use service providers to operate enquiries, advertising, scheduling and communications. These currently include Meta (Facebook and Instagram), HighLevel, Flowstate, WhatsApp and appointment or messaging tools used through those services.

Some initial enquiry replies may be drafted or sent with AI-assisted administrative tools, including Codex, while our usual WhatsApp connection is being restored. These tools help with routine follow-up and booking; they do not make decisions that produce legal or similarly significant effects. You can ask to speak directly with a member of the Five Star Fitness team at any time.

Providers may process information outside the European Economic Area. Where this happens, we rely on the safeguards required by data-protection law, such as an adequacy decision or approved contractual protections. Contact us if you would like more detail about the safeguards used for your information.

How long we keep it

We keep enquiry and booking information only for as long as it is reasonably needed to respond to you, manage the relationship, maintain necessary business records, resolve disputes and meet legal obligations. The period depends on whether you become a client, the nature of our communications and the legal or operational reason for keeping the record. We delete or anonymise information when it is no longer needed for those purposes.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or receive a portable copy of your information, and to object to its use. Where we rely on consent, you may withdraw it without affecting earlier lawful processing.

To exercise a right or ask a privacy question, email info@fivestarfitnesskenmare.com. You may also raise a concern with Ireland’s Data Protection Commission.

Changes to this notice

We review this notice when our services or information-handling practices change. The date above shows when it was last updated.